Letter from the Executive Director

Dr. Markus Frank

Executive Director

University of St Gallen

Dear Board-Members, dear HR-L&D Professionals, dear Business Unit Leaders, dear Professionals,

as the Executive Director of the Executive School of the University of St. Gallen and Head of the Custom/Inhouse-Team I would like to welcome you at the University of St. Gallen.

Are you curious about why other companies work with us?

Well, most of our clients are searching for a professional learning-/impact- partnership in order to address one of the following issues:

  • Strengthening their leadership pipeline in terms of quality and quantity.
  • Enabling strategic change in their organization or business line, e.g.
  • internationalization, growth, post merger integration, innovation.
  • Supporting «new decision makers» e.g. in terms of succession plans in highly relevant project initiatives.
  • Providing special target groups with functional expertise, e.g. CFO Finance or HR-initiatives.

At the end of this page you can find «today`s & future topic areas». Each topic is underlined with the experience of our faculty – high class research, typical bottlenecks and our solutions.

For more interested clients a short outline how we handle those organizational & leadership initiatives can be found under «Custom Inside». For Services & Events take a short look on Custom Experience and Custom Live.

We are happy to hear from you in any way (face time meeting, your query, Request for Proposal, etc.) and finally I would like to invite you to our excerpt «of today`s & future development topics» below. What are your bottlenecks?

Best regards

Dr. Markus Frank


P.S. If you want to deep dive directly in former projects just have a brief look at 3 of our case studies: Get an idea:Our Brief ExampleXellaWin deep insights in ourWinner – Case LonzaTake a look at ourAmcor CaseLeading to outperform

1_Key issues for our clients

We have identified the key issues we focus on with our clients over time, through long-term experience with customers. These focus areas are constantly evolving, and ripe for future development. As part of our customizing process, we integrate our expertise at the macro level, with the unique situation and specific needs of our clients. This process allows us to pinpoint gaps and challenges, as well as opportunities for growth and improvement.  The result: our impact programs.

Issues, bottlenecks and our solutions:

Change & Transformation

Change & Transformation

Is the management of your organization capable of operating the decisive levers for Transformation?

Performance / Finance

Performance / Finance

How do you manage to implement an efficient application of your management capacities?

Leadership

Leadership

Is your management qualified & ready to lead your organization through change periods?

Convergence

Convergence

Do you recognize the potential of Convergence to disrupt entire industries?

Digital Transformation

Digital Transformation

How can you overcome existing uncertainties related to Digital Transformation?

Innovation

Innovation

Are you satisfied with the rate and quality of innovation in your organization?

Diversity

Diversity

Does your organization recognize Diversity & Inclusion as a strategic competitive advantage during uncertain times?

2_Our portfolio

With our customized solutions – that is, our in-house programs, special workshops and instant support – we are constantly working to achieve impact for our clients.

2a_Custom/Inhouse Programmes

You’ve identified a specific need within your company, but you don’t think open programs or standardized, off-the-shelf courses address your case, or are capable of achieving the impact you want.
In your role as CEO, business unit/division head or general manager, you want knowledge, perspectives, tools and training specifically tailored to the needs of your company to drive corporate development programs and processes.
As a professional working in learning & development, you know that in your field, generating lasting impact and getting return on investment is frequently only achievable by designing a tailored approach. Customization is crucial to ensuring an optimal fit between a given learning initiative and your specific situation.
We take time to listen to your case, and to explore the specific dynamics of the challenge your company is facing, or the opportunity it wants to exploit. You are involved throughout the process, and collaboration is key to getting the results you expect. Time getting a real, deep understanding of your needs is time well spent, especially in the early stages of the process. After we identify what you expect from a program, we work with you to determine appropriate target areas, from developing individual talents, to giving new life to leadership, to strengthening selected organizational capabilities in strategic areas of your business.

Our goal is to locate and implement a solution customized to your needs at every step of the process, including but not limited to:

  • Contents and duration
  • The balance of time spent on reflection, action and implementation
  • Program structure and teaching methods used

This comprehensive, collaborative, integrative approach allows us to address your specific situation and generate real impact – that is, arm you with real results and give you a competitive edge.

 

2b_Custom Special Workshops

Custom Workshops are quickly-implementable discovery & development workshops for a range of audiences and themes.

2c_Custom Instant Support

Our custom expertise leaders are available to support you during crises and urgent situations. Thanks to our services, the right experts for you are just a phone call away.

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